Why Schindler? Quality Commitment

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Quality Commitment

Schindler Lifts New Zealand Ltd pursues customer satisfaction as its primary goal at all levels and by every employee. This means that by providing quality products, services and processes we exceed the expectations of our customers, both internal and external.

Our commitment to quality starts with a clear understanding of our customers' needs and is delivered through a systematic application of procedures and work instructions making up our Quality Management System.

It is a key responsibility of all Schindler Managers and Supervisors to ensure that the Quality Policy and the Quality System are understood and accessible to all people working in their area of responsibility.

The Quality Management System and our business processes generally are dynamic and responsive processes subject to continuous improvement based on a TQM philosophy.

The Objectives of our Quality Management System are:

To design, implement & constantly improve effective, standardised processes that drive cost leadership in the markets we serve.
To deliver outcomes that consistently exceed internal and external customer expectations.
To progressively eliminate re-work through increasing employees understanding and clarity of processes and responsibilities.

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Additional Topics

Corporate Quality Policy