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Customer Scorecard
Customers of Schindler in New Zealand are now able to view information on the reliability of their lifts and escalators on the Internet.
Accessed via the Schindler website, each customer has a unique log-in name and password. This is linked to the lifts maintained for them, and data on unscheduled service visits (callbacks) is then available to view. The information includes details such as the time, date and nature of any breakdowns, as well as graphs and statistics on the frequency of callbacks and problem determination.
Another option available is the ability for a customer to receive e-mail notification if certain events occur. They can choose the trigger for these e-mails, such as a trapped passenger call, or anytime the total number of callbacks exceeds a pre-set number in a month.
The system has been trialled successfully with some of our larger customers for the past few months. Feedback from these customers has been very positive, with comments such as “very easy to use” and “of great benefit to us”. Given the high level of enthusiasm shown, the service is now available to all customers. Contact your local Schindler branch to enable your access today.
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